Your account. Your choice.

Delete your account & data

Request permanent deletion of your Accident Injury Coach (AI Coach) account and associated data. You do not need to install or sign in to the app to make a request.

Start a deletion request

Request account deletion

AI Coach is operated by Care Connect Technologies, LLC. Use the form below to request deletion of your account and associated data, or selected data while keeping your account. You can also email support@accidentinjurycoach.com with the subject Delete my AI Coach account.

Fields marked * are required. No app sign-in is needed.

Your name *Email for our reply *

Account phone number *Include the country code, for example +1. Use the number associated with your account. If you cannot remember it, contact support for help locating your account.What would you like deleted? *I no longer have access to this phone number.My request also concerns my MyCaseCare account. Please help coordinate it across both services.Additional details (optional)For selected conversations, include their approximate dates. You do not need to give a reason for deletion. Do not include sign-in codes, passwords, policy numbers, insurance attachments, medical records, or payment details.

Location (optional)

You can include your current location to give our team context for your request. If you choose this, your browser will ask permission; the coordinates and accuracy it provides may reveal your precise location and will be included in the email to our team. This is not required for support or deletion.

I am requesting deletion of my own account or data. I understand that support must verify ownership, deletion is permanent once completed, and the retention exceptions described on this page apply.

Care Connect Technologies, LLC uses your form details and available device, browser, language, time zone, screen, network, IP address, page, and submission information to handle your request, troubleshoot problems, and prevent abuse. These details and any location you choose to share are included in the email delivered to our team through Resend. See our privacy policy. This form is not for emergencies.

Prefer email? Write to support@accidentinjurycoach.com.

What happens after you submit

We use your account phone number and selected deletion scope to locate the relevant records. If you request deletion by email, include the country code and tell us whether you want full account deletion or selected data removed.
We will verify that you own the account before deleting it. If you no longer have access to that phone number, say so in your request so support can help with verification.
After verification, we process the deletion and reply with its status, including any remaining service-provider cleanup or records that must be retained.

Do not include a one-time sign-in code, an ID document, an insurance attachment, or medical details in your request. We only need enough information to find and verify your account.

Deletion is permanent. Save any information you want to keep and end an active voice call before requesting deletion. A later sign-in may create a new account; it does not restore deleted information.

What we delete

Full account deletion removes the following from AI Coach's active account records:

Your account profile, including your name, phone number, ZIP code, state, and other saved profile fields.
Your uploaded insurance documents and images, extracted text, corrections, classifications, and generated insurance summaries.
Your saved voice transcripts and conversation summaries, with deletion requested for audio recordings and associated conversation data held by our voice provider.
Your sign-in sessions and pending verification codes, so existing sessions can no longer access the account.

Limited security records, backups, and cleanup records are handled separately as explained below.

Cleanup & retained records

Account records are removed when the verified deletion is processed. Stored file objects and provider-held conversation data are removed through background cleanup, with failed attempts retried. These steps may finish after account access has ended; submitting a request does not instantly erase the data. We will tell you if verification or cleanup needs additional time.

Voice cleanup records: minimal conversation identifiers and deletion status remain for at least 90 days after deletion and until provider cleanup succeeds. They help prevent delayed provider messages from recreating deleted history; transcript and summary content is removed.
Sign-in abuse prevention: limited phone-number and verification-request records remain separately from the deleted profile to enforce SMS limits and prevent fraud. Verification codes are invalidated. These records are removed through operational cleanup rather than account deletion.
Backups: deleted database content can remain in existing recovery backups until they expire. Automated database backups have a seven-day retention window; separately retained recovery snapshots can last longer. They are not part of the live account.
Operational and request records: security logs and correspondence about your request can be retained to prevent abuse, document the request, resolve disputes, or meet a legal obligation. Document-processing logs have a 30-day retention period. Other necessary records are retained for the purpose that requires them; if an exception affects your request, we will explain it.

Deleting AI Coach data does not delete copies you downloaded, attachments in your own email, device backups, or records held by an independent insurer, attorney, healthcare provider, or other service. Contact those providers about their records. MyCaseCare is our companion app; an AI Coach request does not automatically close your MyCaseCare account or remove information still needed for that service. Select the MyCaseCare option above or tell support if you want us to coordinate a request covering both services.

Delete specific data

You can request deletion of specific data without deleting your entire account. Select the relevant option in the form above, or email support@accidentinjurycoach.com with the subject Delete specific AI Coach data, the account phone number, and whether you want insurance documents, conversation data including recordings, or both removed. For one conversation, give its approximate date and time instead of copying sensitive content.

To remove an uploaded document yourself, open My declaration page in the app and use its remove option. Removing an upload does not erase information already included in a separate conversation. Request deletion of that history as well if you want it removed.

Data on your phone

The app also keeps plan progress and preferences on your phone. Privacy & data → Delete my data clears the local plan and signs you out in the current app; it does not delete the server account or uploaded documents. Use the account request above for full account deletion.

Uninstalling or signing out is also separate from account deletion. Remove any exported files and manage device or cloud backups through your phone's settings if you want to remove those copies.

For details about how information is used, read the privacy policy. For other help, visit support.