Here to help

AI Coach support

Help with your Accident Injury Coach account, calls, and insurance documents.

Contact support

AI Coach is operated by Care Connect Technologies, LLC. Use the form below or email support@accidentinjurycoach.com for help using AI Coach, to report an incorrect or concerning AI response, or to raise a privacy concern.

Fields marked * are required. No app sign-in is needed.

Your name *Email for our reply *

Account phone number (optional)Include the country code, for example +1. Include this only if your request concerns an account.How can we help? *Your message *Tell us what happened, your device and app version, and any error message. For calls or uploads, include the approximate date and time zone. Do not include sign-in codes, passwords, policy numbers, insurance attachments, medical records, or payment details.

Location (optional)

You can include your current location to give our team context for your request. If you choose this, your browser will ask permission; the coordinates and accuracy it provides may reveal your precise location and will be included in the email to our team. This is not required for support or deletion.

Care Connect Technologies, LLC uses your form details and available device, browser, language, time zone, screen, network, IP address, page, and submission information to handle your request, troubleshoot problems, and prevent abuse. These details and any location you choose to share are included in the email delivered to our team through Resend. See our privacy policy. This form is not for emergencies.

Prefer email? Write to support@accidentinjurycoach.com.

Help us understand the problem

Include whether you use iPhone or Android, your app version, what you were trying to do, and any error message. For a call or upload problem, include the approximate date and time with your time zone. If you attach a screenshot, cover personal details first.

Do not send sign-in codes, passwords, full insurance documents, policy numbers, medical records, or payment information. A short description is enough to start. If account verification is needed, we will explain the next steps.

For emergencies: call 911 or your local emergency number. AI Coach calls and this support inbox are not emergency services and are not monitored for urgent medical or safety needs.

Phone sign-in & profile

I am not receiving my verification code

Check that you entered the correct US phone number and can receive text messages. Use the latest code, wait for the app's resend timer, and avoid repeated requests. If a limit is reached, wait for the period shown in the app before trying again.

I need to update my profile or cannot access my old number

You can edit your name, ZIP code, and state from your profile. If you no longer have the phone number used to sign in, contact support. We need to verify account ownership before helping with access or deletion; never send us a one-time sign-in code.

Voice calls & history

Allow microphone access in your phone's settings, check your internet connection, and check your speaker or Bluetooth audio route. The microphone is needed for live conversations with the AI voice assistant. You can stop a call using the call's end control.

If a call disconnects, check the connection and your call history before starting again. Transcripts and summaries can take time to appear after a call, and an interrupted call may have incomplete or unavailable history. Conversation history is retained for a limited period, described in our privacy policy.

AI answers and summaries can be wrong or incomplete. Check important details against your original documents and a qualified professional. To report a problem, describe the response and when it occurred without sending sensitive conversation content.

Insurance documents

Use Profile → My declaration page in the app to manage your uploaded insurance document. Choose a readable PDF or clear image, up to 20 MB, that includes the relevant policy pages. Follow the file type guidance shown in the upload screen, and keep the original for your own records.

Uploading and reading a document are separate steps. Wait for processing to finish before asking the coach about it. If processing fails or the information needs review, check the source document, try a clearer copy, or contact support with the error message. A generated explanation does not change your policy or confirm coverage.

Removing a document also removes its extracted text and generated insurance information from your account. If you discussed it in a call, the conversation can contain that information separately; use the data deletion instructions to request removal of that history too.

Privacy & deletion

Read our privacy policy for the information AI Coach processes, the providers involved, and retention periods.

To delete your account and associated data, or request deletion of specific documents or conversations while keeping your account, use our account and data deletion page. You can request deletion without installing or signing in to the app.

Signing out, uninstalling, or clearing data on your phone does not delete your server account or uploaded documents.

What AI Coach can help with

AI Coach explains common accident and insurance topics and helps you explore resources. It is not a medical device, healthcare provider, law firm, insurer, insurance broker, lender, or claims administrator. It does not diagnose or treat conditions, determine fault or coverage, file claims, offer loans, or guarantee a settlement.

Consult a qualified healthcare professional about symptoms or treatment, an attorney about legal rights and deadlines, and your insurer or a licensed professional about coverage or financial decisions. Nothing in AI Coach constitutes legal advice. Independent providers are responsible for their own services, appointments, fees, and records. MyCaseCare is a companion app of AI Coach, also owned by Care Connect Technologies, LLC; tell support which app your question concerns.